Customer Services & Benefits
Brooks Energy has an award-winning track record of providing superlative customer services and benefits. Whether it’s a small repair, a complete overhaul, or any other service, our skilled technicians make sure you get the service you need: Quickly, reliably, and affordably.
We’ll help you understand exactly what we propose to do, exactly how we propose to do it, and exactly when it will get done. Unlike some of our larger competitors, we’ll never force you into a solution you neither want nor need.
Brooks Energy works diligently to first understand and then to respond to your needs.
Here are just a few of the services and benefits you’ll get from Brooks Energy:
- Full Service: Choosing the right equipment is only one variable in the equation of maximizing energy efficiency and keeping your home safe and comfortable. Your equipment must also be properly installed. Improperly installed equipment can affect equipment warranties. Brooks Energy installs all our own equipment. We don’t subcontract your work. Owner Mark Brooks participates in every job. Our skilled, licensed technicians are available 24-7-365. With three field technicians and two logistical coordinators in the office, we’ll make sure your job is done right.
- Automatic Delivery: You’ve got much more to worry about than the level of oil or gas in your home heating unit. Brooks Energy utilizes a sophisticated monitoring system that tracks your fuel usage and predicts your needs based on weather patterns. This system prompts us automatically to deliver your fuel when you need it. Brooks Energy will keep you supplied with home heating fuel for as long as you work with us.
- Brooks Energy "Budget Plan": One thing we know forsure is that fuel prices fluctuate. And because there’s no way to predict the weather Mother Nature may bring, Brooks Energy offers a convenient plan designed to make it easy for you. The BEBP lets you spread your heating investment in smaller, predictable monthly payments: We offer 12 and 10 month budget plans which may include your service plan if you choose.
- Brooks Energy Protects Your Heating Oil Investment: We understand that heating your house is a big investment, and we help you protect that investment. The heating oil we deliver to your home contains Beckett Ultraguard, a storage protected additive that will both keep your tank in top condition all year, and maintain oil-heating efficiency.
- Sustainable & Environmentally Responsible Equipment: Like you, we care about our environment. That’s why Brooks Energy only carries highly efficient, environmentally conscious heating and cooling equipment. We carefully choose and install reliable brands that meet our high standards for efficiency, durability, and safety. High efficiency equipment saves you money and reduces consumption of fossil fuels.
- Referral Bonus. If you’re a current customer and you refer a friend who signs up for either a Premium or Deluxe Service Plan, you’ll earn a free Standard Comfort Plan as a "thank you" gift (you can upgrade your free plan at additional cost).
Brooks Energy customers know from experience that we do a lot of things to save you money. With more than three decades of experience in the oil-heating field, owner Mark Brooks will expertly analyze your specific situation and offer solutions based on your price points.
Before we do anything, Brooks Energy technicians conduct a "Heat Loss Analysis" on your house. In these tight economic conditions, we’ll make sure you get the right BTUs for your house. Unlike some of our competitors, we won’t push you into costly equipment upgrades.Our entire team cares for your comfort and safety. By offering an array of environmentally friendly and efficient products at competitive prices, we strive to help you conserve energy. Rest assured that the Brooks Energy team stands solidly behind the services we provide, delivering you peace of mind and a better, greener choice.