Frequently Asked Questions
Q. Why would I need a service plan?
A. When you pay for service as you go, you never know when you'll be faced with a big
expensive bill. A customer who needs only a tune-up one year can have three or four
service calls the next. Having a service plan eliminates these unanticipated costs and
allows you to rest easy knowing your system is protected. It also increases the likelihood
that small problems will be taken care of before they become big ones.
Q. Aren't all service plans the same?
A. No. Some companies don't cover expensive parts, still others omit parts that their
staff isn't capable of handling. And, of course, every plan is only as good as the
company that offers it.
Q. Which plan is better for me?
A. All three of our Comfort Plans are excellent values. They cover many of the things
that can typically go wrong with a heating system and can save you hundreds of dollars
in repairs. Your choice depends on the level of protection you're comfortable with.
Each plan includes a tune-up, a $100 value. Brooks Oil's tune-up is the most complete tune-up available anywhere. We adjust your oil burner to maximum efficiency using calibrated instruments, not guesswork. The higher efficiency can save you up to 10% on your fuel bills. We don't stop at just the burner itself but also inspect and test your oil tank for corrosion. All qualifying tanks will receive a proactive warranty and if our software system indicates your tank is getting too thin or needs replacement we will provide you with the $1000 towards the new tank before a problem occurs.
Our Comfort Plan B covers everything in Comfort Plan A including 24 hour emergency service at no extra charge.
Our Total Comfort Plan covers everything included in Comfort Plans A & B, plus parts that need replacement less frequently, but which can be very expensive. For less than the price of a cup of coffee each day, you can eliminate worrying about virtually anything that can go wrong with your system.
Q. Is all the service done by your own people?
A. Yes. We maintain a full-time staff of highly trained technicians. They know our
customers and the level of quality they expect.
Q. What are you service hours?
A. Our technicians take care of service emergencies 24 hours a day - including Sundays
and holidays - at no extra charge with a service plan. All other calls are handled from
8:00 a.m. to 4 p.m., Monday through Friday.
Q. Will I be charged for repairs not covered by my plan?
A. Yes, although there's almost nothing that the Total Comfort Plan doesn't cover.
Q. Can I break up the payments?
A. Yes. You can include them in your Budget Plan payments. We also accept Visa,
Discover, American Express and MasterCard.
Q. How do I get started?
A. Just fill out and return our response card. Then, we'll mail you an invoice.
Your protection will begin the day we receive your payment.
If you have any questions, please contact us!